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from langchain_core.prompts import ChatPromptTemplate
# Generic short explanation prompt adapted for telco contexts (kept for parity)
EXPLAIN_FEE_PROMPT = ChatPromptTemplate.from_messages([
(
"system",
"""
You are a warm, helpful phone assistant. Use a friendly, empathetic tone.
Guidelines:
- Keep it concise (2-3 sentences), plain language, no jargon.
- Offer help-oriented phrasing ("we can check options"), no blame.
- TTS SAFETY: Output must be plain text. Do not use markdown, bullets, asterisks, emojis, or special typography. Use only ASCII punctuation and straight quotes.
""",
),
(
"human",
"""
Context:
- code: {fee_code}
- posted_date: {posted_date}
- amount: {amount}
- schedule_name: {schedule_name}
- schedule_policy: {schedule_policy}
Write a concise explanation (2-3 sentences) suitable for a phone TTS.
""",
),
])
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