| text
				 stringlengths 13 368 | topics
				 listlengths 0 1 | topics-suggestion
				 listlengths 1 6 ⌀ | topics-suggestion-metadata
				 dict | sentiment
				 listlengths 0 1 | sentiment-suggestion
				 stringclasses 3
				values | sentiment-suggestion-metadata
				 dict | external_id
				 stringclasses 0
				values | metadata
				 stringclasses 1
				value | vectors
				 dict | 
|---|---|---|---|---|---|---|---|---|---|
| 
	How do I locate my card? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3796376585960388,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I still have not received my new card, I ordered over a week ago. | 
	[] | 
	[
  "order_physical_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.35268911719322205,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I ordered a card but it has not arrived. Help please! | 
	[] | 
	[
  "card_arrival",
  "order_physical_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3597205579280853,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Is there a way to know when my card will arrive? | 
	[] | 
	[
  "card_arrival"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.4230373203754425,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	My card has not arrived yet. | 
	[] | 
	[
  "card_arrival"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3775597810745239,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	When will I get my card? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.4306153655052185,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Do you know if there is a tracking number for the new card you sent me? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.37599217891693115,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	i have not received my card | 
	[] | 
	[
  "transfer_not_received_by_recipient"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3780307173728943,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	still waiting on that card | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.403930127620697,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Is it normal to have to wait over a week for my new card? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3554576337337494,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I track my card? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3796098530292511,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How long does a card delivery take? | 
	[] | 
	[
  "card_arrival",
  "card_delivery_estimate",
  "transfer_timing"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.354631632566452,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I still don't have my card after 2 weeks.  What should I do? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	negative | 
	{
  "type": null,
  "score": 0.3530901372432709,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	still waiting on my new card | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.4072216749191284,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I am still waiting for my card after 1 week.  Is this ok? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.4213033616542816,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I have been waiting longer than expected for my bank card, could you provide information on when it will arrive? | 
	[] | 
	[
  "balance_not_updated_after_bank_transfer",
  "card_arrival",
  "top_up_by_bank_transfer_charge"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.4259728491306305,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I've been waiting longer than expected for my card. | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.40314945578575134,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Why hasn't my card been delivered? | 
	[] | 
	[
  "card_arrival",
  "card_not_working",
  "transfer_not_received_by_recipient"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.38065898418426514,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where is my new card? I have been waiting a week! | 
	[] | 
	[
  "card_arrival"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.41196101903915405,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	My card still hasn't arrived after 2 weeks. Is it lost? | 
	[] | 
	[
  "card_arrival",
  "lost_or_stolen_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3566341996192932,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I did not get my card yet, is it lost? | 
	[] | 
	[
  "lost_or_stolen_card",
  "lost_or_stolen_phone"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3343963623046875,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Status of the card I ordered. | 
	[] | 
	[
  "order_physical_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.4249464273452759,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How long should my new card take to arrive? | 
	[] | 
	[
  "card_arrival",
  "transfer_timing"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38857945799827576,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I ordered my card 2 weeks ago and it still isn't here? What do I do? | 
	[] | 
	[
  "order_physical_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.37490975856781006,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	My card has not arrived yet, where is it? | 
	[] | 
	[
  "card_arrival"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38335534930229187,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	What is the tracking number for my card that was mailed? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3818969428539276,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I think something went wrong with my card delivery as I haven't received it yet. | 
	[] | 
	[
  "card_arrival",
  "card_payment_wrong_exchange_rate",
  "wrong_amount_of_cash_received"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.36170172691345215,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I'm still waiting for delivery of my new card, why is it taking so long? | 
	[] | 
	[
  "card_arrival",
  "transfer_timing"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3713451325893402,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I ordered a card a week ago, and it's still not here. What do I do? | 
	[] | 
	[
  "order_physical_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3714166283607483,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	i want to track the card you sent | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38685348629951477,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	My card hasn't arrived yet. | 
	[] | 
	[
  "card_arrival"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38522520661354065,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I was expecting my new card and am wondering why I haven't received it yet? | 
	[] | 
	[
  "why_verify_identity"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.35563206672668457,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I know when my card will arrive? | 
	[] | 
	[
  "card_arrival"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.42588967084884644,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I'm still waiting on my card to be delivered. | 
	[] | 
	[
  "card_arrival"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.39043837785720825,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Does the card you sent have a way to track to it? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3592534065246582,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I ordered a card and I still haven't received it. It's been two weeks. What can I do? | 
	[] | 
	[
  "order_physical_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3572450280189514,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I'm starting to think my card is lost because it still hasn't arrived, can you help? | 
	[] | 
	[
  "lost_or_stolen_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.34018176794052124,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Is there tracking info available? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.37005046010017395,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	What is the tracking number for the card you sent? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3822873532772064,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where is the tracking number for the card you sent me? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3741592466831207,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Why won't my card show up on the app? | 
	[] | 
	[
  "card_not_working",
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.39377760887145996,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I would like to reactivate my card. | 
	[] | 
	[
  "activate_my_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.41079801321029663,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where do I link the new card? | 
	[] | 
	[
  "card_linking",
  "change_pin"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3568696081638336,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I have received my card, can you help me put it in the app? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.40479370951652527,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I link a card that I already have? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3514706492424011,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I received my new card, but I don't see it in the app anywhere.  What do I do? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.373622864484787,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I re-add a card to the app? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3507006764411926,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I add the card to my account? | 
	[] | 
	[
  "transfer_into_account"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.37372541427612305,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can I put my old card back into the system? I just found it/ | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.354480504989624,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I have one of your cards already, how do I link it? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38731420040130615,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I link a new card? | 
	[] | 
	[
  "card_linking",
  "change_pin"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3593883812427521,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can I link an existing card? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3526810109615326,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I link one your card if I have one already? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.37982988357543945,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I add a card to the app? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.37618258595466614,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can I link my new card? | 
	[] | 
	[
  "card_linking",
  "change_pin"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3591911196708679,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Hello, I found the card I misplaced and I need to reactive it, how do I do that? | 
	[] | null | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4506128430366516,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can you tell me how to link one of your cards that I already have? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.36299508810043335,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I view the card I received in the app? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3740086555480957,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where on the website do I go to link my card? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3805418908596039,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I found my card, can I add it to the app? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38726627826690674,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I link to my credit card with you? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.4083763659000397,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I've received my card so now I need to know how to sync it to the app. | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3592568337917328,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I found my card, I would like to reactivate it. | 
	[] | 
	[
  "activate_my_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4239960312843323,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I link this new card? | 
	[] | 
	[
  "card_linking",
  "change_pin"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.36606577038764954,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can I reactivate my lost card that I found this morning in my jacket pocket? | 
	[] | 
	[
  "lost_or_stolen_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	negative | 
	{
  "type": null,
  "score": 0.35317468643188477,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	how do I link an already existing card? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.35137999057769775,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	The app doesn't show the card I received. | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3632008731365204,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	how do I link a card I already have? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.353309690952301,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I would like to link my card. How do I do it? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3673632740974426,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can you please show me where I can find the location to link my card? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.37877997756004333,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where do I go if I want to link my new card? | 
	[] | 
	[
  "card_linking",
  "change_pin"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.36584964394569397,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Is there a way to make my old card usable with the app? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	negative | 
	{
  "type": null,
  "score": 0.33585304021835327,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can I reactivate a card I thought I lost? | 
	[] | 
	[
  "activate_my_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.37091487646102905,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I link my card | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3686472177505493,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where do I need to go in the app to enter my card info? | 
	[] | 
	[
  "exchange_via_app"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38152721524238586,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I have found my lost or stolen card. Is there a way I can link the card with my account through my app again? | 
	[] | 
	[
  "exchange_via_app",
  "lost_or_stolen_card",
  "lost_or_stolen_phone"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.371560275554657,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket. | 
	[] | 
	[
  "activate_my_card"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3913397789001465,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I already have one of your cards, how do I link them? | 
	[] | 
	[
  "card_linking"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3654848337173462,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I link my replacement card? | 
	[] | 
	[
  "card_linking",
  "change_pin"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.3487534523010254,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can I link another card to my account? | 
	[] | 
	[
  "card_linking",
  "transfer_into_account"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3562169075012207,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	I need to know your exchange rates. | 
	[] | 
	[
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.41150423884391785,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	What exchange rates do you offer? | 
	[] | 
	[
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.41438236832618713,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How did you come up with your exchange rates? | 
	[] | 
	[
  "card_payment_wrong_exchange_rate",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4113842844963074,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where do you guys acquire your exchange rate? | 
	[] | 
	[
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.42340168356895447,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How do I find the exchange rate? | 
	[] | 
	[
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4461832046508789,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	What are your international exchange rates? | 
	[] | 
	[
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.434771865606308,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How often do your exchange rates change | 
	[] | 
	[
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.39843350648880005,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Please advise what is the exchange rate | 
	[] | 
	[
  "card_payment_wrong_exchange_rate",
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.432756632566452,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	How are exchange rates calculated? | 
	[] | 
	[
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4260554313659668,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	what are exchange rates based on | 
	[] | 
	[
  "card_payment_wrong_exchange_rate",
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4484802782535553,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	what are exchange rates | 
	[] | 
	[
  "card_payment_wrong_exchange_rate",
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4474635720252991,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	What are the most current exchange rates? | 
	[] | 
	[
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.41832780838012695,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can you explain your exchange rate policy to me? | 
	[] | 
	[
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4166751205921173,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Is it a good time to exchange? | 
	[] | 
	[
  "exchange_charge",
  "transfer_timing"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	positive | 
	{
  "type": null,
  "score": 0.38479581475257874,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	What is the exchange rate like on this app? | 
	[] | 
	[
  "exchange_rate",
  "exchange_via_app",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3953285813331604,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Do you have a list of exchange rates? | 
	[] | 
	[
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.42199379205703735,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Can you tell me where you get your exchange rates? | 
	[] | 
	[
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.4224078059196472,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Will I get a curreng foreign exchange rate? | 
	[] | 
	[
  "exchange_rate",
  "fiat_currency_support",
  "supported_cards_and_currencies",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.3924354910850525,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	What currencies is an exchange rate calculated in? | 
	[] | 
	[
  "exchange_rate",
  "fiat_currency_support",
  "supported_cards_and_currencies",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.45317745208740234,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
| 
	Where do you get your exchange rates from? | 
	[] | 
	[
  "exchange_charge",
  "exchange_rate",
  "wrong_exchange_rate_for_cash_withdrawal"
] | 
	{
  "type": null,
  "score": null,
  "agent": null
} | 
	[] | 
	neutral | 
	{
  "type": null,
  "score": 0.43691205978393555,
  "agent": null
} | null | 
	{} | 
	{
  "test_vector": null
} | 
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